MUNICIPAL HEALTH OFFICE – NUTRITION SECTION
Maricel Molina Mapusao, RN
Nutrition Officer II/MNAO
Municipal Nutrition Committee Office beside Municipal Trial Court &
Poblacion Health Station
LGU – Pilar, Sorsogon
CITIZEN’S CHARTER CONTENT
IMPLEMENT PROGRAMS, ACTIVITIES and SERVICES on PROMOTION OF GOOD NUTRITION
The municipality has been afflicted with malnutrition and been identified as one of the top 100 Nutritionally Depressed municipality in early 90’s. Once an individual is affected with malnutrition and had been not assisted or rehabilitated, consequences then sets in which are considered violation of human rights. To further improve the Nutritional Status of every clientele and reduce the incidence of malnutrition among targeted and vulnerable groups, agencies and members composing the Nutrition Committee implements prioritized and other regular activities.
CLIENT GROUPS: General Public, from 0 age to elderly
- NUTRITION ASSESSMENT and COUNSELING
Individual assessment on how malnutrition started and assists client how to handle his/her current situation, identify the consequences and been counseled onwards rehabilitation. Do referral for complicated cases.
REQUIREMENTS:
For those referred from other office/s, bring referral slip with the following:
– 0-5 years old – ECCD Card issued by Midwife indicating Height & Weight taken prior to visit/inquiry
– 6years and beyond – Height & Weight taken prior to visit, to be considered as baseline Nutritional Status
For walk-in, may also bring the same document/s, if available
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday to Friday
8:00 AM to 5:00 PM
FEES and CHARGES: NONE
TOTAL PROCESSING TIME: 20 to 30 minutes
HOW TO AVAIL OF THE SERVICE
| STEPS INVOLVED | ACTIONS TO BE TAKEN BY THE NUTRITION SECTION
|
TRANSACTION TIME | RESPONSIBLE PERSON |
| 1.Register on the logbook/customer assistance sheet
Take note of the details needed on the service to be provided
|
Instructs client/client’s companion (in case of a child) to fill-in logbook/customer assistance sheet
Checks the referral or requirements brought by the client, then refer to MNAO |
5 to 7 minutes |
Marites M. Loaña Office Clerk |
| 2. | Counsels caregiver (child companion) or individual (adult) with focus on proper nutrition practices
For Walk-In Clients, if assessed and been identified with a need to be referred for further assistance, do refer
|
10 to 15 minutes | Maricel M. Mapusao
Nutrition Officer II |
| 3 | Provide available Information, Education and Campaign materials and its brief description that client could utilize while at home
Coordinate with BNS at the barangay level for a follow-up visit/home visit
|
5 to 10 minutes | Maricel M. Mapusao
Nutrition Officer II |
- REQUEST for NUTRITION PROGRAM RELATED MATERIALS to WALK-IN CLIENTS
Nutrition program related materials provide the community needed information in continuously sustaining good nutritional status thru proper nutrition practices. These materials may refer to Nutritional Status results of the municipality, IEC materials like flyers and comics, Pabasa sa Nutrisyon handbook for Nutrition Workers, etc.
CLIENT GROUPS: General Public
REQUIREMENTS:
For Nutritional Status: Letter of request
For IEC and other materials: In per piece, NONE
In case of bulk quantity, Letter of request
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday to Friday
8:00 AM to 5:00 PM
FEES and CHARGES: NONE
TOTAL PROCESSING TIME: 20 to 30 minutes
HOW TO AVAIL OF THE SERVICE
| STEPS INVOLVED | ACTIONS TO BE TAKEN BY THE NUTRITION SECTION
|
TRANSACTION TIME | RESPONSIBLE PERSON |
| 1. Client inquires availability of Nutrition Program Related materials | Checks availability of requested materials
a) If available, provides client at least exact amount of the requested materials
b) If not available, discuss with the client its case and agree with definite schedule the client would have it
|
3 to 5 minutes
5 to 7 minutes |
Maricel M. Mapusao/
Marites M. Loaña
Maricel M. Mapusao/ Marites M. Loaña
|
| 2. If available, client receives the requested materials and signs acknowledgment receipt/logbook of issued item/s | Provides brief description of the materials issued to client and check completeness of entries at the acknowledgment receipt/logbook of issued item/s
|
5 to 15 minutes |
- PHONE-IN INQUIRIES from the PUBLIC on NUTRITION and RELATED CONCERNS
Relative to improved technology, client finds easy to access and inquire using telephone/cellular phone.
CLIENT GROUPS: General Public
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 1 to 15 minutes
HOW TO AVAIL OF THE SERVICE
| STEPS INVOLVED | ACTIONS TO BE TAKEN BY THE NUTRITION SECTION
|
TRANSACTION TIME | RESPONSIBLE PERSON |
| 1. Client inquires on nutrition and other related concerns | Receive phone inquiry
Provide needed information to the caller
|
3 to 5 minutes
5 to 15 minutes |
Maricel M. Mapusao/
Marites M. Loana |
| 2. At the end of every call | Records client info, nature of inquiry, duration of conversation and its status to a logbook for phone-in inquiries
|
1 to 2 minutes |
- REQUEST from PARTNERS/STAKEHOLDERS for TECHNICAL ASSISTANCE
There are activities of imparting knowledge, expertise and qualified exposure/s such symposium and training/orientation/workshops that requires technical assistance from Nutrition Office personnel.
CLIENT GROUPS: Program Partners and/or Stakeholders
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 1 hour to 3 days
HOW TO AVAIL OF THE SERVICE
| STEPS INVOLVED | ACTIONS TO BE TAKEN BY THE NUTRITION SECTION
|
TRANSACTION TIME | RESPONSIBLE PERSON |
| 1. Program partners
or stakeholders submit request for technical assistance (as resource speaker, etc.) |
Review request and determine availability/capacity to provide requested assistance | 20 minutes
|
Maricel M. Mapusao
Nutrition Officer II |
| 2. | Communicate to nutrition partner or stakeholder/s status of request
If request is granted, discuss other details for the provision of assistance
|
10 minutes to 1 hour | |
| 3. | Provide technical assistance as agreed | 1 hour to 3 days (depends on the type of technical assistance requested) |
FEEDBACK AND REDRESS MECHANISM
Please let us know how we have served you by doing any of the following:
- Accomplish our customer assistance form and qualify by stating the degree of our service/s. Please choose among the following: OUTSTANDING, VERY SATISFACTORY, SATISFACTORY, POOR
- Send your feedback through e-mail czyljfervy@yahoo.com, call us at (0998-5506468)
- Talk to LGU Officer of the day.
If you are not satisfied with our service, your written/verbal complaints shall immediately be attended by the Officer of the Day at the Public assistance and Complaint Desk.
THANK YOU for helping us continuously improve our services.
MUNICIPAL HEALTH OFFICE – POPULATION SECTION
Maricel Molina Mapusao, RN
Municipal Population Officer – Designate (Team Leader)
Municipal Nutrition Committee Office
Municipal Building beside Municipal Trial Court &Poblacion Health Station
LGU – Pilar, Sorsogon
CITIZEN’S CHARTER CONTENT
PRE-MARRIAGE COUNSELING
Presidential Decree No. 065 and Family Code of 1991 require every client applying for Marriage License at Local Civil Registrar, except those categorized under Article 34, to undergo Pre-Marriage Counseling (PMC) from Accredited Counselors of the municipality prior to its issuance.
- SCHEDULING of PRE-MARRIAGE COUNSELING
Conduct of Pre-Marriage Counseling to would-be couples is scheduled at least 1-2 per month, two available dates made available for the client to choose. A maximum of Fifteen (15) would-be couples will be accommodated in every schedule.
CLIENT GROUPS: Would-be Couple/s
REQUIREMENT/S: NONE
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday to Friday
8:00 AM to 12:00 NN
1:00 PM to 5:00 PM
(observes No Noon Break)
TOTAL PROCESSING TIME: 1 hour to 3 days
HOW TO AVAIL OF THE SERVICE
| STEPS INVOLVED | ACTIONS TO BE TAKEN BY THE POPULATION SECTION
|
TRANSACTION TIME | RESPONSIBLE PERSON |
| 1. Client accomplishes customer assistance sheet | Guide client on data needed in the customer assistance sheet.
Provide Marriage Expectation Form and brief instruction on how to accomplish.
|
5 to 7 minutes
|
Maricel M. Mapusao/
Marites M. Loana |
| 2. Client accomplishes Marriage Expectation Form | In case of raised query/ies, answers/clarifies/addresses.
Upon submission of Marriage Expectation Form, available schedule of Pre-Marriage Counseling and policies to be observed on the day of PMC being discussed with the client.
|
15 to 30 minutes | |
| 3. Client agrees with the schedule | Let the client affix his/her signature as proof of confirmation
Issues a form indicating the client’s name, address and PMC fee to be settled on their chosen schedule |
1 to 3 minutes |
- ON CONDUCT of PRE-MARRIAGE COUNSELING
One-time Counseling on required Modules of Marriage and Relationship, Maternal and Child Health and Family Planning, and Responsible Parenthood and Home Management from Accredited Counselors of the municipality.
CLIENT GROUPS: Would-be Couple/s scheduled to attend
REQUIREMENT/S: SEMINAR FEE of Php200.00/couple
SCHEDULE OF AVAILABILITY OF SERVICE: On Scheduled date
TOTAL PROCESSING TIME: 5 to 6 hours
HOW TO AVAIL OF THE SERVICE
| STEPS INVOLVED | ACTIONS TO BE TAKEN BY THE NUTRITION SECTION
|
TRANSACTION TIME | RESPONSIBLE PERSON |
| 1. Client accomplishes customer assistance sheet | Do profiling of participants using form provided by Commission on Population
|
5 to 10 minutes | Maricel M. Mapusao/
Marites M. Loana |
| 2. | Conducts counseling as arranged with fellow counselors
|
1 to 1 ½ hours per Module | Accredited Counselors |
| 3. | On break time, instructs client to settle payment at Municipal Treasurer’s Office; records OR number at client’s profile sheet
|
1 to 2 minutes | Maricel M. Mapusao/
Marites M. Loana |
| 4. At the end of discussion of all modules | Issues Pre-Marriage Counseling Certificate (proof of attendance) to client/s. Provide final instruction on next steps, i.e. Mayor’s Office for approval
|
1 to 2 minutes | Maricel M. Mapusao/
Marites M. Loana |
