Location : MUNICIPAL SOCIAL WELFARE &
DEVELOPMENT OFFICE
LGU – Pilar, Municipal Bldg.
; Banuyo,Pilar,Sorsogon
Contact Person : FRANCIA S. MIRABEL
Mun. Social Welfare & Dev’t Officer
Contact Number : 09194583293
Email : mswdo.lgu.pilar@gmail.com
PROVISION OF ASSISTANCE IN CRISIS SITUATION
ABOUT THE SERVICE:
The Office of the Municipal Social Welfare & Development provides limited financial assistance to individuals and families whose resources are inadequate to meet their needs.
Situations covered by the services are as follow ( limited assistance)
- Burial Assistance
- Food Assistance
- Emergency Shelter Assistance (ESA)
- Medical Assistance
- Transportation
- Educational
CLIENT GROUPS:
- Indigents families
- Victims of Calamities
- Individual in difficult circumstances
REQUIREMENTS:
- Photocopy of Death Certificate ( Burial assistance )
- Certificate of Indigency (All cases )
- Picture of damaged houseand Barangay or Police Blotter (Calamity or Fire Victim) (ESA)
- Recent Medical Prescription signed by the physician ( Medical Assistance )
- Medical Abstract or Medical Certificate signed by the attending physicianwith license number (Medical Assistance)
SERVICE SCHEDULE:
- Monday to Friday
- 8:00 AM to 5:00 P.M(No noon break)
TOTAL PROCESSING TIME: 30minutes
PROCESS OF AVAILING THE SERVICE:
| STEPS
INVOLED |
ACTION
OF THE MSWDO |
TRANSACTION
TIME |
RESPONSIBLE
PERSON |
| Register your name and address on the logbook and indicate your purpose. | Interview and refer client to worker in charge of assistance. | 1 to 5 minutes | ARLENE S. PALOMANIA
MSWDO Staff |
| Proceed to the Personnel – in – charge
Submit for an interview Sign documents prepared |
Personnel – in – charge prepares Certificate of Eligibility and provision of the appropriate assistance. | 10 – 20 minutes | AGATON M. CAS
REENA KRIS MIRABEL MSWDO Staff |
SECURING SOCIAL CASE STUDY REPORT
ABOUT THE SERVICE:
Social Worker conducts Case Study for indigent clients to avail assistance from the Philippine Charity Sweepstakes Office and other agencies or institutions. (DOJ, DOH, DSWD)
SITUATION COVERED:
- Victims of natural disaster (vehicular accidents are not included in case referral to PCSO)
- Hospitalization needs such as medicines (maintenance not included), laboratory, surgical operation, hospital bills and restorative devices.
- Special Cases (CICL, Abused, Abandoned victims Women and Children)
CLIENT GROUPS: Indigent Person or Families, PWDs,
Women and Children
REQUIREMENTS:
- Medical Abstract or Medical Certificate signed by the attending physician
- Hospital Bill
- Handwritten Letter Request bythe client address to the PCSO Chairman
- Picture Whole body (Assistive/Restorative Devices)
TOTAL FEES AND CHARGES: NONE
SERVICE SCHEDULE:
- Monday to Friday
- 8:00 AM to 5:00 P.M(No noon break)
TOTAL PROCESSING TIME:
- Interview and assesses client 1to 15 minutes
- Home Visit [if needed] –1 hour up to 2 to 3 daysto verify the status and condition of the client
- Case Conference 4 hrs to 1 day
PROCESS OF AVAILING THE SERVICE:
| STEPS INVOLVED | ACTION OF THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| Register your name and address on the logbook and indicate your purpose. | Instructs the client to log in the logbook. | 1-3 minutes | –AGATON M. CAS
-REENA KRIS MIRABEL MSWDO CLERK |
| ( For ONE SHOT
Service) -Submit for an interview and provides the necessary informations |
Interviews and assesses the client |
10- 15 minutes | -OLIVIA GRAFIL
-GERALDINE NAVORA -ROSALYN MIRANDO MSWDO Social Worker |
| ( For Special Case ) Submit for an interview and provides the necessary information/documents
Preparation of the social case study report for presentation to the agency concerned. |
Prepares the necessary documents
Comprehensive Case Study Report/ Case Study Focused on Discernment/ Case Findings/ Assessment Report/ Progress Report Provides to appropriate agency a copy of Social Case Study Report. |
Minimum of 1 hour – up to 2 to 3 days until desired information obtained from the client |
GERALDINE NAVORA OLIVIA GRAFIL |
| If home visit is needed provide a sketch of the location of the house and note the schedule of the visit. |
schedules home visit |
GERALDINE NAVORA OLIVIA GRAFIL |
|
| Provide assistance or other information during the visit.
|
Visits the residence to verify the status and condition of the client.
|
1-2 hours |
GERALDINE NAVORA OLIVIA GRAFIL |
| Attend and participate during discussion. | Case Conference discuss objectives ,problems and issues, solutions and remedies and process to be undertaken |
4 hours to 1 day |
GERALDINE NAVORA,SWO I/OLIVIA GRAFIL, SWO III Francia S. Mirabel MSWDO head |
SECURING REFERRAL TO LINK AGENCIES
ABOUT THE SERVICE:
Upon assessment, Social Worker Links client to resources by referring to the appropriate agency.
SITUATION COVERED:
- Free eye consultation and discount on eye glasses
- Individual on-travel for emergency purposes
- Assistive device for person with disability
- Victim of crime
- In need of medicines
- Patient due for discharge in hospitals
CLIENT GROUPS: Indigent Persons or Families
REQUIREMENTS :
Certificate of Indigency
TOTAL FEES AND CHARGES : None
SERVICE SCHEDULE:
- Monday to Friday
- 8:00 AM to 5:00 P.M(No noon break)
TOTAL PROCESSING TIME: 35 minutes
PROCESS OF AVAILING THE SERVICE:
| STEPS INVOLVED | ACTION OF THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| Register your name and address on the logbook and indicate your purpose/concern. | Instruct the client to fill in the logbook. | 3-5 minutes |
Agaton Cas Reena Kris Mirabel
|
| Prepares the necessary papers and advice the client to forward the same to agency/ies concerned. | 25-30 minutes | Agaton Cas
Vladimir Abogado Rosalyn Mirando MSWD Staff |
SECURING CERTIFICATE OF INDIGENCY
ABOUT THE SERVICE:
A Certificate of Indigency is required by the Public Attorney’s Office (PAO) for free legal assistance to indigents. Likewise it is a common requirement in availing assistance from any government and private offices.
SITUATION COVERED:
- free legal assistance from the public attorney’s office
- assistance from any government and private offices
CLIENT GROUPS: Indigent Person or Families
REQUIREMENTS:
- Certificate of Indigency from Barangay Captain (for ordinary cases)
- Certificate of non–ownership of real property from the Assessor’s Office and or Certificate of non-tax filer from the BIR (special cases like court related )
TOTAL FEES AND CHARGES: None
SERVICE SCHEDULE
- Monday to Friday
- 8:00 AM to 5:00 P.M(No noon break)
TOTAL PROCESSING TIME: 20 minutes
PROCESS OF AVAILING THE SERVICE:
| STEPS IN VOLVED | ACTION OF THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| Register name and address on the logbook and indicate the purpose/concern. | Informs the client regarding the service and the requirements | 3-5 minutes |
ARLENE S. PALOMANIA/ VLADIMIR ABOGADO |
| Present the needed requirements. | Conducts interview and assessment | 5 – 10 minutes |
AGATON CAS REENA KRIS MIRABEL
|
| Please wait while the Staff prepares
the certificate |
Prepares the certificate and forward it to MSWDO for Signature | 1 – 3 minutes | AGATON CAS
REENA KRIS MIRABEL
|
| Sign the certificate of Indigency | Issues certificate of Indigency |
1 – 2 minutes |
FRANCIA S. MIRABEL MSWDO |
AVAILING DAY CARE SERVICES
ABOUT THE SERVICE:
The DSWD through the Local Social Welfare Development recognizes the importance of education in shaping future of individuals in the community as a whole.
Day Care Service provides early childhood care and development activities from Monday to Friday to the future leaders of the community, the children.
The MSWD of Pilar manages 73Day Care Centers in the 49 barangays,
. Currently, 2, 260 pupils are enrolled, under direct supervision of 94 Child Development Workers
SITUATION COVERED:
Children with ages 3 to 4 years old
CLIENT GROUPS: Pre-school children
REQUIREMENTS:
- Birth Certificate of preschooler
- Participation fee (depending upon DCSPG agreement)
TOTAL FEES AND CHARGES:
Php 50.00 to Php 100.00 pesos and above as agreed by DCSPG ( Day Care Parents Group)
SERVICE SCHEDULES:
- Monday to Friday
- 8:00 AM to 5:00 P.M(No noon break)
TOTAL PROCESSING TIME:
> Interview 5 to 10 minutes
> coordinate with other agency 15 to 30 minutes
> Home visit 20 o 1 to 2 hours
> Counselling 30 to 1 hour
PROCESS OF AVAILING THE SERVICE:
| STEPS INVOLVED | ACTION OF THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| Enrol child, submit requirements and render support and assistance to school activities. Nutrition month, feeding program, children’s month and etc. …
Attend parents meeting, PES session and assist in feeding program (food preparation)
Submit children for Weight monitoring
|
Admits the child upon verification and checking of the requirements like birth certificate and informs the parents of the policies, programs and parents responsibilities to the service.
Conduct parents meeting, PES session and organize DCSPG for weekly feeding schedule
Consolidated record of weight monitoring for submission to concerned office/agencies
Review and signed documents
|
5 to 10 minutes
1 to 2 hours
2 to 3 hours
30 to 1 hour |
DAY CARE WORKERS
FRANCIA S. MIRABEL MSWDO OLIVIA L. GRAFIL SWO III
ARLENE S. PALOMANIA MSWDO STAFF
FRANCIA S.MIRABEL MSWDO
|
CARE AND PROTECTION TO CHILDREN UNDER DIFFICULT
CIRCUMSTANCES
ABOUT THE SERVICE:
The MSWD promotes care and protection of Women & children through the implementation of RA 7610 and R.A 9262 Care and protection of Women and children/minors which include rescue of victim, individual family counselling, referral for medical/ medico legal assistance, and assist during investigation at the PNP and medical examination, filing of case court hearing proceedings.
SITUATION COVERED:
Children-in-Conflict with the law (CICL)
- Abandoned/Neglected
- Abused(physical, sexual, emotional, psychological violence)
- Handicapped
- Women under difficult circumstances
CLIENT GROUPS: Indigent Persons or families
REQUIREMENTS:
- Barangay Blotter/Endorsement
- Birth Certificate
- 2×2 Pictures
- Whole body picture for handicapped
TOTAL FEES AND CHARGES: None
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSSING TIME:
- 1 hour and 30 minutes
- Home Visit [if needed] – 2 hours to verify the status and condition of the client
PROCESS OF AVAILING THE SERVICE:
| STEPS INVOLVED | ACTION OF THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| Register your name and address on the logbook and indicate your purpose/ concerns. | Conducts interview and assesses the client | 5 – 10 minutes | MSWDO STAFF
|
| Client undergoes medical examination | Coordinates with the appropriate agencies, and have the case blottered at the PNP | 15 – 30 minutes | OLIVIA L. GRAFIL
SWO III GERALDINE NAVORA SWO – I |
| If home visit is not necessary, wait for the preparation of the social case study report. Secure a copy of the case study for submission to the agency concerned. | If home visit is not necessary, prepares the Case Study Report. Provides the client a copy. | 20 – 30 minutes |
OLIVIA L. GRAFIL SWO III GERALDINE NAVORA SWO I
OLIVIA L. GRAFIL SWO III
GERALDINE NAVORA SWO I |
| If home visit is needed, provide a sketch of the location of the house and note the schedule of the visit to secure the social case study. | Schedule home visit. | 10 – 15 minutes | |
| Provide assistance or other information during the visit. | Visits the residence to verify the status and condition of the client. Inform the client of the release of the Social Case Study Report. | 1 – 2 hours | |
| Prepares all the requirements needed by the link agencies | 15 – 20 minutes | ||
| Attend regular counselling to the victims, families and relatives | Conducts regular counselling of victims, families, and relatives | 30 minutes to 1 hour | |
| Performs advocacy role |
PROMOTING WELFARE OF SOCIALLY DISADVANTAGED WOMEN
ABOUT THE SERVICES:
The MSWD implements RA9262 to promote welfare of women, prevent and eradicate all forms of abuse. Services include rescue of victim, individual and family counselling, mediation/ reconciliation, assist in securing medical/medico-legal services and report to the PNP, provision of temporary shelter referral for temporary care and custody, and file in court.
SITUATION COVERED:
- Battered women/maltreated
- Trafficked
- Prostituted
- Exploited
- Rape victims of sexual abuse
- Emotionally disturbed
- Victims of domestic violence
CLIENT GROUPS: DISADVANTAGED WOMEN
REQUIREMENTS:
- Barangay blotter/ Endorsement
- Birth Certificate, or Marriage Contract if Married
- 2×2 picture
TOTAL FEES AND CHARGES: None
SERVICES SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM (No Noon Break)
TOTAL PROCESSING TIME:
- Interview 10 to 20 minutes
- Case blotter at PNP 30 to 1 hour
- Collateral interview 1 to 2 hours
- Preparation of SCR, provision of counselling and advocacy 20 to 30 minutes
- Home Visit [if needed] – 2 hours to verify the status and condition of the client
PROCESSING OF AVAILING SERVICE:
| STEPS INVOLVED | ACTION OF THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| Register your name and address on the logbook and indicate your purpose/concern
. |
Interviews and assesses the client | 10 – 20 minutes |
GERALDINE D. NAVORA SWO I
OLIVIA L. GRAFIL SWO III
FRANCIA S. MIRABEL MSWDO |
| Client undergoes medical examination | Coordinates with the appropriate agencies, and have the case blotter at the PNP. | 30 minutes – 1 hour | |
| Social Worker conducts collateral interviews and home visits | 1 to 2 hours | ||
| Social Worker prepares the Social Case Study Report and Treatment Plan and have it approved by the MSWDO | 20 – 30 minutes | ||
| Social Worker prepares all the requirements needed by the link agencies. | 20 – 30 minutes | ||
| Social Worker provides regular counselling to the victims, families, and relatives. | 20 – 30 minutes | ||
| Social Worker performs advocacy role |
20 to 30 minutes |
PRE – MARRIAGE COUNSELLING
ABOUT THE SERVICES
The MSWD recognized role and important of family in shaping good and responsible community.
Pre – marriage counselling help prepare couple to the challenges of the changing society.
SITUATION COVERED: Pre- married couples securing Marriage License
CLIENT GROUP: Couples of marriageable age
REQUIREMENTS: Attendance to Pre- Marriage Counselling Session
TOTAL PROCESSING TIME: 1 to 2 Hours
HOW TO AVAIL OF THE SERVICES
| FOLLOW THESE STEPS | ACTION TAKEN | IT WILL TAKE YOU | PERSON TO APPROACH |
| 1. Coordinate with PMC Team leader as per schedule date
2. Attend scheduled Seminar |
Conduct seminar |
1 to 2 hours |
OLIVIA L. GRAFIL SWO III
FRANCIA S. MIRABEL MSWDO |
ENROLMENT TO PHILHEALTH SA MASA
ABOUT THE SERVICE
The MSWD help indigent client avail benefits from sponsored Phil health program
SITUATION COVERED:
Hospitalization and medical needs
REQUIREMENTS:
Certificate of Indigency
Birth Certificate
Marriage Contract ( if Married)
CLIENT GROUP:
- Indigent Individuals and Families
TOTAL PROCESSING TIME:
10 minutes
PROCESS OF AVAILING THE SERVICES:
| STEPS INVOLVED | ACTION THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| Register your name and address on the logbook and indicate your purpose/concern.
Submit for interview and assessment |
Interview, Assess and secure requirements
Endorsement to LHIO sorsogon for membership to PhilHealth
Attend issuance of MDR for availment of benefits |
10 minutes |
ROSALYN M. MIRANDO MSWD WORKER
REENA KRIS MIRABEL MSWDO STAFF
|
SECURING SENIOR CITIZEN’S I.D AND PURCHASE BOOKLET FOR
MEDICINES AND GROCERIES
ABOUT THE SERVICES
The Office of the MSWD recognizes contribution of the elderly to nation building and encourages their continuous and active involvement and participant to Benefits under R.A 9994
*free medical and dental, diagnostic services and professional fees in all service ward and 20% discount in pay ward of government. Health facilities:
*20% discount on professional fees for medical and dental services in private health facilities
*20% discount on medical and dental services, diagnostic and laboratory fees, and smallest available room in private health facilities
*20% discount on the purchase of med
*free medical and dental, diagnostic services and professional fees in all service ward and 20% discount in pay ward of government. Health facilities
*20% discount on professional fees for medical and dental services in private health facilities
*20% discount on medical and dental services, diagnostic and laboratory fees, and smallest available room in private health facilities
*20%discount on the purchase of medicines with prescription of attending physician
*20% discount in hotels and similar lodging establishment, restaurant, and recreation centers
*20% discount on theaters, cinema houses, concert halls, carnivals and other smallest places of culture, leisure and amusement
*20% discount on fare for domestic air and sea travel and public land transportation
*20% discount on funeral parlors and similar establishments
*5% discount on basic necessities and prime commodities from groceries and supermarkets but not more than ₱1,200.00/week
* Social Pension Program
SITUATION COVERED:
- Elderly with ages 60 years old and above
CLIENT GROUPS: SENIOR CITIZEN
REQUIREMENTS: Birth Record, Picture 1×1, Intake Sheet
TOTAL PROCESSING TIME: 10 to 20 minutes
PROCESSING OF AVAILING THE SERVICE:
| STEPS INVOLVED | ACTION THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| 1.Register on the logbook
2.Secure Senior Citizen’s purchase booklet for medicine and groceries
3. Enrolment to social pension
4.Availment of Social pension for indigent Senior Citizen |
a.) Personnel conducts interview
b.) Personnel prepares I.D Card/purchase booklet c.) Personnel submits the documents signed by the OSCA HEAD and the Municipal Mayor d.) Personnel releases the document e.) Fill up intake sheets, validate eligibility and submit for signature and approval of funding f.) Prepare payroll g.) Payout schedule conducted h.) Reports preparation for submission of liquidation. |
10 minutes
10 minutes
15 – 20 minutes
10 minutes |
RENE L. LUBIANO MFSCAP PRES.
DEMOSTHENES REVERENTE OSCA HEAD
FRANCIA S. MIRABEL MSWDO
CAROLYN C. SY-REYES MUNICIPAL MAYOR
|
PROVISION OF SOLO PARENT IDENTIFICATION CARD
ABOUT THE SERVICE
The DSWD being the led agency in the implementation of Solo Parent Welfare Act (RA 8972), advocates the implementation of comprehensive programs for Solo Parents in the local government units through the MSWD.
Benefits include livelihood services, employment – related benefits (parental leave, flexible work schedule), psychological services, educational services, health services, housing services.
CLIENT GROUPS: Solo Parents
REQUIREMENTS:
- Certificate of Residency from the Barangay
- Appropriate documentation/ evidence that application is a solo parent (death certificate of spouse, etc.)
- In case of a transferee from other barangay, Barangay Clearance from the former barangay indicating whether or not the applicant has availed of benefits for solo parent and the nature of such b
TOTAL PROCESSING TIME:
- 1 to 5 minutes
- 15 to 20 minutes
- Home visit (if necessary) – to check the status of the family and the residency.20 to 30 minutes
PROCESS OF AVAILING THE SERVICE:
| STEPS INVOLVED | ACTION THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| 1. Registered on the logbook.
Take note of the details in the service briefing.
2. Submit to an interview and provide a sketch of residence for home visit/ monitoring.
Take note of Schedule of home visit.
3. Provide assistance and information during the visit
4. Proceed to the MSWDO in the schedule date of release of I.D. Secure I.D and sign the logbook
|
Briefs client on the services and its requirements.
Conduct an interview and schedule home visit if necessary.
Social worker conducts home visit and collateral interview when necessary. Inform the client of the schedule of release of Solo Parent ID.
If application is approved, issuance of the Solo Parent Identification Card. |
1 to 5 minutes
20 to 30 minutes
15 to 20 min.
1-5 minutes |
OLIVIA L. GRAFIL SWO III
FRANCIA S. MIRABEL MSWDO |
PROVISION OF PWD ID
ABOUT THE SERVICES
The MSWD recognizes the role and important of person with disabilities towards nation building and advocates for provision of devices that will enable them to perform tasks and chores with minimum or no assistance.
SITUATION COVERED:
- Visually /speech impairment
- Orthopaedic disability
- Physically handicapped
- Chronic illness ( specific condition with doctor certificate )
- Learning disability
- Communication deficit
- Psychosocial disability
CLIENT GROUP: Persons with Disability (PWD)
REQUIREMENTS:
- Certificate of Residency/certificate of indigency
- Medical Certificate
- Whole body picture
- Social Case Study Report
TOTAL PROCESSING TIME:
- 1 to 5 minutes
- 10 to 15minutes
- Home Visit [if needed] – 2 hours to verify the status and condition of the client
PROCESS OF AVAILING THE SERVICES:
| STEPS INVOLVED | ACTION THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| 1. Registered on the logbook.
2. Give all the data needed during the interview and inform the client if needed.
3. Secure the I.D
|
a.) Conducts an interview.
b.)fill-up registration form
c.) On-line registration
d.)preparation of ID, Purchase booklet form medicine and groceries
e.)Issuance of ID, Purchase booklet for medicine and groceries
|
1 to 5 minutes
10 to 15 minutes
10-15minutes
1 to 5 minutes
10 to 15 minutes
|
ARLENE S. PALOMANIA MSWDO STAFF
ROSALYN MIRANDO MSWDO STAFF
ARLENE S. PALOMANIA MSWDO STAFF |
AVAILING DISASTER RELIEF ASSISTANCE
ABOUT SERVICE:
The office of the MSWD provides assistance to individuals and families who are victims of natural and man – made calamities.
SITUATION COVERED:
- Distribution of relief assistance.
- Counselling to individuals and families who have been emotionally and psychologically depressed by the disaster.
- Evacuation Center Management.
- Provision of limited financial/material assistance for totally and partially damaged houses
CLIENT GROUPS: Indigent Persons or Families/disaster victims
REQUIREMENTS:
- Certificate of Indigency/certificate of residency
- Barangay Police Blotter / Certificate from the Bureau of Fire Protection
- Picture of damaged property
TOTAL PROCESSING TIME:
1 to 15 minutes
5 to 15 minutes`
PROCESS OF AVAILING THE SERVICES
| STEPS INVOLVED | ACTION THE MSWDO | TRANSACTION TIME | RESPONSIBLE PERSON |
| 1. Registered on the logbook.
2. Present the requirement and proceed to an interview.
3. Sign the form.
4. Release of assistance
|
a.) Orients client on the nature of the service and its requirements
b.) Interviews the client and accomplish the certificate eligibility.
c.) Secures the necessary signatures
d.) Provides assistance |
1 to 5 minutes
5 to 15 minutes
1 to 5 minutes
5 to 15 minutes |
VLADIMIR ABOGADO MSWDO STAFF
REENA KRIS S. MIRABEL AGATON M. CAS MSWDO STAFF
ROSALYN M. MIRANDO MSWDO WORKER
FRANCIA S. MIRABEL MSWDO
|
