The third-party certification audit was held on December 28, 2020 virtually with TUV-SUD PSB Philippines. It was a bold and brazen decision to make on the part of the top management considering the threats of pandemic, chaos and natural calamities that directly hit Bicol Region. It was a never-say-die attitude that prevails, holding on to each other’s strength and faith that together, the organization will surpass the stage 1 to step on to the next.

Stage 1 Audit findings prompted the PISO-QMST to work hand-in-hand to improve some areas identified to have been enhanced, it led the team to work even more to complete the requirements in preparation for its readiness to reach STAGE 2 Certification Audit which was administered by Four Auditors on March 18 &19, 2021.

After that, we waited, we get back into the folds until we receive the ISO 9001:2015 Certification dated April 12, 2021. But it reached the Office of the Mayor on May 18, 2021.

That was barely three years ago.

What have we got from the ISO 9001:2015 Certification? Does it redound to the satisfaction of the clients in the kind of services we offer?

Our Office, the PIO,was constantly receiving appreciation from our clients via social media, it all boils down to the kind of employees serving them, the smiles, the facilitative attitude, the willingness to help, the fast service are some of the few.

The challenge lies on how far have the employees manifest the impact of ISO 9001:2015 to their system, as government workers towards the clients that they all committed to serve with the ideals embodied in the ISO standard and the norms that the CSC requires.

With the positive and recognizable impressions over few negative feedback which can be translated to improvement, I may say…

APPLAUSE to such GRATIFYING ACHIEVEMENT of LGU Pilar Family.

Admittedly, it is still a long road to travel, hence, it is in the length of the journey that will have impact on the kind of services that the organization can offer, it is in the kind of journey that those difficulties can be opportunities that will redound to the smile painted in the faces of the customers because of satisfaction and delight that the quality service brings.

This year, LGU-Pilar affirms ISO 9001:2015 Recertification with a belief that a

quality management is a continuous journey and not an end state. For certified LGUs, continuously improving and maintaining compliance and getting recertified is a more difficult journey than the first-time certification. But, this can also be simplified by managing changes to documents and processes efficiently by any possible way.

Indeed, no journey is impossible to those who have the courage to take the first step.